Refund & Cancellation Policy

1. General

MRXDB.COM may offer optional Premium features and other paid functionality.

By purchasing a paid service, you acknowledge that you are purchasing access to additional functionality provided by MRXDB.COM, rather than ownership of any underlying third-party information or data.

This Refund & Cancellation Policy applies to purchases made directly through MRXDB.COM, unless a different policy is expressly stated during the purchase process.

2. Subscription Cancellation

If Premium is offered as a recurring subscription, you may cancel your subscription at any time.

Cancellation prevents future recurring charges from being made for the cancelled subscription.

Unless otherwise stated during the purchase process, cancelling a subscription does not automatically terminate access that has already been paid for. Premium access may remain available until the end of the applicable paid period.

3. Refunds

Payments for Premium features are generally non-refundable once access to the paid functionality has been provided, except where a refund is required by applicable law or expressly offered by MRXDB.COM.

We may, at our discretion, provide a full or partial refund in exceptional circumstances, including certain technical problems that prevent the purchased functionality from being reasonably used.

The granting of a discretionary refund in one situation does not create an obligation to provide refunds in future situations.

4. Statutory Consumer Rights

Nothing in this Policy limits or excludes any mandatory rights you may have under applicable consumer protection or other laws.

Where applicable law provides a right to cancel a purchase or obtain a refund, that right remains unaffected by this Policy.

5. Duplicate or Accidental Payments

If you believe that you have been charged more than once for the same Premium purchase or that a payment was made in error, please contact us as soon as possible.

We will review the transaction and, where appropriate, issue a refund for duplicate or erroneous charges.

6. Technical Problems

If you have paid for Premium functionality but are unable to access the purchased features because of a technical problem on our side, please contact us.

We may attempt to resolve the problem before issuing a refund.

If the problem cannot reasonably be resolved and you have been unable to use the purchased functionality, we may provide an appropriate refund or other remedy, subject to applicable law.

7. Changes to Premium Features

MRXDB.COM may modify, improve, replace or discontinue individual Premium features from time to time.

Changes may be necessary because of technical requirements, third-party service changes, security considerations, maintenance or other operational reasons.

If a material change substantially reduces the functionality of an active paid service, we may provide an appropriate remedy where required by applicable law.

8. Account Termination

If your MRXDB.COM account is suspended or terminated because of a violation of the Terms of Service, you may lose access to Premium functionality.

Unless required by applicable law, termination of an account due to a violation of the Terms does not automatically entitle the user to a refund.

9. Payment Processing

Payments may be processed by third-party payment providers.

A payment provider may have its own terms and policies concerning payment processing, disputes and chargebacks.

Where appropriate, we may need to verify transaction details with the relevant payment provider before processing a refund.

10. Chargebacks

If you believe that a payment was made without authorization or that a transaction is incorrect, please contact us before initiating a payment dispute where reasonably possible.

This does not affect any rights you may have to dispute an unauthorized transaction through your payment provider.

We reserve the right to suspend access to paid functionality where a payment is reversed, charged back or otherwise successfully disputed.

11. How to Request a Refund

To request a refund or report a billing problem, contact us through our Contact page.

Please include:

• The email address associated with your MRXDB.COM account;
• The approximate date of the transaction;
• The transaction or payment identifier, if available;
• A brief description of the issue.

Please do not send complete payment card numbers or other unnecessary sensitive payment information.

12. Refund Processing

If a refund is approved, it will generally be issued using the original payment method where technically possible.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank or card issuer and may be outside MRXDB.COM's control.

13. Abuse of Refunds

Refund requests must be made in good faith.

We may investigate repeated, fraudulent or abusive refund requests.

We may restrict access to paid functionality or take other appropriate action where there is reasonable evidence of payment abuse or fraud, subject to applicable law.

14. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

When changes are made, we may update the "Last updated" date shown at the beginning of this page.

Changes will not affect mandatory rights that apply to purchases already made.

15. Contact Us

If you have questions about a payment, cancellation or refund, please contact us.

You can also visit our Contact page.